Terms of Service

The legal foundation of our partnership. Transparency, security, and your privacy are built into our architecture. # Terms of Service **Last Updated: March 2026** These Terms of Service ("Terms") constitute a legally binding agreement between you ("Customer," "you," or "your") and Demands Hub AI Solutions LLC, a Maryland limited liability company ("Company," "we," "us," or "our"), governing your access to and use of the Flarite software-as-a-service platform, including all associated mobile applications, APIs, documentation, and related services (collectively, the "Service"). ### 1. Acceptance of Terms By creating an account, clicking "I Agree," accessing, downloading, or otherwise using the Service, you acknowledge that you have read, understood, and agree to be legally bound by these Terms and our Privacy Policy, which is incorporated herein by reference. If you are entering into these Terms on behalf of a company or other legal entity, you represent and warrant that you have the authority to bind that entity. If you do not agree, you must immediately cease all use of the Service and remove any installed applications. **YOU ACKNOWLEDGE THAT THESE TERMS CONTAIN A MANDATORY ARBITRATION PROVISION AND CLASS ACTION WAIVER THAT AFFECT YOUR LEGAL RIGHTS. PLEASE READ SECTION 13 CAREFULLY.** ### 2. Description of Service Flarite is an AI-powered multi-platform infrastructure orchestration and management service that enables customers to manage third-party cloud and SaaS platforms—including but not limited to Cloudflare, Stripe, Supabase, Appwrite, GitHub, and Vercel—through their respective APIs, using AI-powered agents and assistants (the "Service"). **Independent Product; No Affiliation.** Flarite is an independent product developed by Demands Hub AI Solutions LLC. Flarite is **not** affiliated with, endorsed by, sponsored by, certified by, or in any way officially connected to Cloudflare, Inc., Stripe, Inc., Supabase, Inc., Appwrite, Inc., GitHub, Inc. (a subsidiary of Microsoft Corporation), Vercel, Inc., or any other third-party provider whose APIs or platforms may be accessible through the Service. All third-party brand names, product names, logos, and trademarks referenced within the Service are the exclusive property of their respective owners and are used for identification and interoperability purposes only. The use of these names does not imply any endorsement, recommendation, or affiliation. **B2B Use Only.** The Service is intended exclusively for commercial, business-to-business (B2B) use by organizations and professionals. The Service is not designed for, directed to, or intended for use by consumers or individuals under the age of 18. ### 3. Account Registration and Security 3.1 You must provide accurate, current, and complete information during registration and keep your account information updated. 3.2 You are solely responsible for maintaining the confidentiality of your account credentials, including passwords and any multi-factor authentication methods. You are responsible for all activity that occurs under your account. 3.3 You must immediately notify us of any unauthorized use of your account or any other security breach. We are not liable for any loss or damage arising from your failure to comply with this section. 3.4 You may not share your account credentials, create accounts for others without authorization, or use another user's account without that user's express written permission. ### 4. API Credentials and Third-Party Tokens 4.1 **Your Responsibility.** Any third-party API keys, tokens, credentials, or secrets you provide to the Service ("Credentials") are provided at your sole risk and discretion. You are solely responsible for ensuring that you have the right to use such Credentials through the Service and that such use complies with all applicable terms of service of the relevant third-party providers. 4.2 **Security Architecture.** We employ AES-256-GCM encryption and zero-knowledge architecture principles to protect your Credentials. However, you acknowledge that no security system is infallible. **We expressly disclaim all liability for any unauthorized access to, exfiltration of, or misuse of your Credentials arising from third-party attacks, security vulnerabilities in third-party dependencies, or events beyond our reasonable control.** 4.3 **Third-Party ToS Compliance.** You represent and warrant that your use of the Service does not violate the terms of service of any third-party platform whose APIs are accessed. Any suspension, termination, or penalty imposed on your third-party accounts as a result of your use of the Service is solely your responsibility. 4.4 **Token Persistence.** You acknowledge that Credentials may be retained pursuant to your account preferences. You take full responsibility for managing, rotating, and revoking Credentials at the source (i.e., the third-party provider's dashboard) if you suspect compromise. ### 5. Subscription, Billing, and Payment 5.1 **Subscription Plans.** The Service is offered under various subscription plans, including a Free Trial tier and paid plans (e.g., Starter, Growth, Pro, Elite), each with different feature sets, project limits, and pricing as described on our pricing page. We reserve the right to modify plan features and pricing at any time upon reasonable notice. 5.2 **Free Trial.** New accounts are automatically enrolled in a Free Trial. The Free Trial is provided "as-is" with no warranties of any kind. We reserve the right to modify, limit, or terminate Free Trial access at any time without prior notice or liability. We may require payment information to activate a Free Trial and may charge your payment method upon trial expiration unless you cancel before the trial ends. 5.3 **Billing.** Paid subscriptions are billed in advance on a monthly or annual basis, as selected at time of purchase. All fees are non-refundable except as expressly set forth in these Terms or required by applicable law. 5.4 **Payment Processing.** All payments are processed by our third-party payment processor, Stripe, Inc. By providing payment information, you authorize us to charge the applicable fees to your provided payment method. You agree to Stripe's terms of service in addition to these Terms. 5.5 **Automatic Renewal.** Subscriptions automatically renew at the end of each billing cycle unless cancelled at least 24 hours before the renewal date. You can manage or cancel your subscription through your account dashboard. 5.6 **Refund Policy.** All fees are non-refundable. We may, in our sole discretion, issue credits or refunds on a case-by-case basis. Requesting a refund does not guarantee its issuance. 5.7 **Late Payment.** If payment fails, we may suspend or terminate your access to the Service immediately without notice. Reactivation may require payment of all outstanding fees plus a reactivation fee. 5.8 **Taxes.** All fees are exclusive of applicable taxes (including VAT, GST, and applicable sales taxes). You are responsible for paying all taxes associated with your purchase. 5.9 **Price Changes.** We reserve the right to change our subscription fees at any time. We will give you at least 30 days' advance notice of any price increase. Continued use of the Service after a price change constitutes your acceptance of the new pricing. ### 6. Artificial Intelligence Disclaimer 6.1 **Nature of AI.** You acknowledge that our Service relies on machine-learning AI models and large language models (LLMs) that are inherently probabilistic and imperfect in nature. AI-generated responses, configurations, recommendations, and code may be inaccurate, incomplete, outdated, contextually inappropriate, or otherwise erroneous. 6.2 **Human Oversight Required.** **You are solely responsible for reviewing, validating, and approving all AI-generated outputs before executing any action on your infrastructure, applications, or data.** The AI is a tool to assist professionals, not a replacement for professional judgment. 6.3 **No Liability for AI Outputs.** We expressly disclaim all liability for any loss, damage, misconfiguration, data loss, service disruption, financial harm, security breach, reputational damage, regulatory penalties, or any other adverse consequence arising directly or indirectly from: (i) reliance on AI-generated outputs; (ii) AI-initiated actions taken on your third-party accounts; or (iii) errors, omissions, or inaccuracies in AI responses. 6.4 **Consultation Scheduling.** AI-powered consultation scheduling features operate on a best-effort basis. We do not guarantee availability, resolution of scheduling conflicts, or accuracy of calendar data. You are responsible for confirming all scheduled appointments independently. ### 7. Intellectual Property Rights 7.1 **Our Property.** The Service, including all underlying software, AI models, algorithms, source code, user interfaces, documentation, trademarks, logos, and all related intellectual property rights, is and remains the exclusive property of Demands Hub AI Solutions LLC and its licensors. Nothing in these Terms grants you any ownership interest in the Service. 7.2 **License Grant.** Subject to your compliance with these Terms and timely payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Service solely for your internal business purposes during the term of your subscription. 7.3 **Restrictions.** You shall not: (i) reverse engineer, decompile, disassemble, or attempt to extract the source code, object code, or underlying algorithms of the Service or any AI models; (ii) copy, modify, adapt, translate, or create derivative works of the Service; (iii) rent, lease, sell, resell, sublicense, transfer, or assign your rights to the Service; (iv) use the Service to build a competing product or service; (v) remove or alter any proprietary notices, labels, or markings on the Service. 7.4 **Your Content.** You retain all intellectual property rights in data, content, and materials you submit to the Service ("Customer Content"). By submitting Customer Content, you grant us a worldwide, royalty-free, non-exclusive license to use, process, and store Customer Content solely to provide and operate the Service. 7.5 **Feedback.** If you provide us with feedback, suggestions, or ideas about the Service ("Feedback"), you grant us a perpetual, irrevocable, worldwide, royalty-free license to use such Feedback for any purpose without compensation or attribution to you. ### 8. Prohibited Conduct and Acceptable Use You agree not to use the Service to: * Violate any applicable federal, state, local, or international laws or regulations. * Transmit any content that is unlawful, fraudulent, defamatory, obscene, or otherwise objectionable. * Infringe the intellectual property rights of any third party. * Introduce, transmit, or distribute malware, viruses, or any other malicious or harmful code. * Interfere with or disrupt the integrity or performance of the Service or related systems. * Attempt to gain unauthorized access to any portion of the Service or its related systems. * Engage in any automated data collection (scraping, crawling) not expressly permitted in writing by us. * Use the Service to process highly sensitive personal information (e.g., protected health information under HIPAA, payment card data outside of designated Stripe pathways) outside of designated, secure channels. * Engage in any activity that imposes an unreasonable or disproportionately large load on our infrastructure. We reserve the right to investigate and, if appropriate, terminate accounts involved in prohibited conduct. ### 9. Disclaimer of Warranties **THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTY OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE EXPRESSLY DISCLAIM ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WITHOUT LIMITATION: (i) ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, QUIET ENJOYMENT, OR NON-INFRINGEMENT; (ii) ANY WARRANTY ARISING FROM COURSE OF DEALING, USAGE, OR TRADE PRACTICE; (iii) ANY WARRANTY THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF HARMFUL COMPONENTS; (iv) ANY WARRANTY AS TO THE ACCURACY, RELIABILITY, OR COMPLETENESS OF ANY INFORMATION OR CONTENT PROVIDED THROUGH THE SERVICE, INCLUDING AI-GENERATED OUTPUTS.** **WE MAKE NO WARRANTY THAT THE SERVICE WILL MEET YOUR REQUIREMENTS OR ACHIEVE ANY PARTICULAR OUTCOME. YOU ASSUME ALL RISK FOR YOUR USE OF THE SERVICE.** ### 10. Limitation of Liability **TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL DEMANDS HUB AI SOLUTIONS LLC, ITS OFFICERS, DIRECTORS, EMPLOYEES, MEMBERS, AGENTS, CONTRACTORS, OR LICENSORS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY:** * **INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES;** * **LOSS OF PROFITS, REVENUE, DATA, GOODWILL, BUSINESS OPPORTUNITIES, OR ANTICIPATED SAVINGS;** * **COSTS OF SUBSTITUTE GOODS OR SERVICES;** * **BUSINESS INTERRUPTION OR LOSS OF BUSINESS INFORMATION;** * **INFRASTRUCTURE MISCONFIGURATIONS, DELETION OF DATA, OR UNAUTHORIZED THIRD-PARTY ACTIONS;** **WHETHER ARISING UNDER CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.** **IN ANY CASE, OUR AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF: (i) THE TOTAL AMOUNT YOU PAID US IN THE 12 MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM; OR (ii) ONE HUNDRED U.S. DOLLARS ($100.00 USD).** **SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES, SO SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.** ### 11. Indemnification You agree to indemnify, defend, and hold harmless Demands Hub AI Solutions LLC and its officers, directors, employees, members, agents, and licensors from and against any and all claims, liabilities, damages, judgments, awards, losses, costs, expenses, and fees (including reasonable attorneys' fees) arising out of or relating to: (a) Your violation of these Terms; (b) Your Customer Content or use of the Service; (c) Your violation of any applicable laws or regulations; (d) Your violation of any third-party rights, including the terms of service of any third-party platform whose APIs are accessed through the Service; (e) Any AI-generated actions executed on your third-party accounts at your direction or with your authorization; (f) Any claim that your use of the Service caused damage to a third party. We reserve the right, at your expense, to assume the exclusive defense and control of any matter subject to indemnification by you, and you agree to cooperate with our defense of such claims. ### 12. Account Suspension and Termination 12.1 **By You.** You may cancel your subscription and terminate your account at any time through your account dashboard. Cancellation takes effect at the end of the current billing cycle. No pro-rated refunds are issued for unused subscription periods. 12.2 **By Us.** We reserve the right to suspend or terminate your account, with or without notice, for: (i) violation of these Terms; (ii) non-payment of fees; (iii) suspected fraudulent, abusive, or illegal activity; (iv) requests from law enforcement or government agencies; or (v) any other reason in our sole discretion. 12.3 **Effect of Termination.** Upon termination, your right to access the Service immediately ceases. We may, but are not obligated to, delete your Customer Content. We are not liable for any loss resulting from the deletion of your Customer Content following account termination. All provisions of these Terms that by their nature should survive termination shall survive, including Sections 7, 9, 10, 11, and 13. ### 13. Dispute Resolution and Binding Arbitration **PLEASE READ THIS SECTION CAREFULLY. IT SIGNIFICANTLY AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT AND TO HAVE A JURY DECIDE YOUR CLAIMS.** 13.1 **Informal Resolution First.** Before filing any formal legal proceeding, you agree to first attempt to resolve any dispute informally by contacting us at [email protected] with a written description of the dispute. We will attempt to resolve the dispute informally within 30 days. If the dispute is not resolved within that period, either party may proceed to arbitration as described below. 13.2 **Agreement to Arbitrate.** Except as otherwise provided herein, you and Demands Hub AI Solutions LLC agree that any dispute, claim, or controversy of any kind arising out of or relating in any way to these Terms, the Service, or our privacy practices—whether based in contract, tort, statute, fraud, misrepresentation, or any other legal theory—shall be resolved by **final, binding arbitration** administered by the **American Arbitration Association (AAA)** in accordance with its Commercial Arbitration Rules, rather than in a court of law. 13.3 **Waiver of Jury Trial.** BY AGREEING TO THESE TERMS, BOTH PARTIES WAIVE THE RIGHT TO A TRIAL BY JURY. 13.4 **Class Action Waiver.** YOU AND DEMANDS HUB AI SOLUTIONS LLC AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE ACTION. THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON'S CLAIMS AND MAY NOT PRESIDE OVER ANY FORM OF CLASS OR REPRESENTATIVE PROCEEDING. 13.5 **Arbitration Procedures.** The arbitration shall take place in Rockville, Maryland. The arbitrator's award shall be final and binding and may be entered as a judgment in any court of competent jurisdiction. The prevailing party may seek to recover arbitration costs as determined by the arbitrator. 13.6 **Exceptions to Arbitration.** Either party retains the right to: (i) bring an individual claim in small claims court if the claim qualifies; (ii) seek emergency injunctive or preliminary equitable relief in a court of competent jurisdiction to prevent irreparable harm, including for infringement or other misuse of intellectual property rights; (iii) report matters to applicable law enforcement agencies. ### 14. Consent to Marketing and Communications By creating an account and opting in through our sign-up process, you explicitly consent to receive transactional, educational, and promotional communications from Demands Hub AI Solutions LLC. This may include email newsletters, product updates, SMS messages, direct mail, and outreach from our sales team. For SMS: message and data rates may apply; message frequency varies; reply STOP to opt out at any time; reply HELP for assistance. Your consent will not be sold to third parties. You may opt out of promotional communications at any time via the unsubscribe link in our emails or by contacting support; however, you will continue to receive essential account, security, and billing notifications that are necessary to the operation of the Service. ### 15. General Provisions 15.1 **Governing Law.** These Terms shall be governed by and construed in accordance with the laws of the State of Maryland, without regard to its conflict of law principles. 15.2 **Entire Agreement.** These Terms, together with our Privacy Policy and any applicable order forms or subscription agreements, constitute the entire agreement between you and us regarding the Service and supersede all prior agreements, understandings, and representations. 15.3 **Severability.** If any provision of these Terms is found to be invalid or unenforceable, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect. 15.4 **Waiver.** Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision. 15.5 **Assignment.** You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may freely assign these Terms in connection with a merger, acquisition, or sale of assets without your consent. 15.6 **Force Majeure.** We shall not be liable for any failure or delay in performance resulting from causes beyond our reasonable control, including acts of God, war, terrorism, pandemics, government actions, internet service provider failures, or power outages. 15.7 **Modifications.** We reserve the right to modify these Terms at any time. We will provide notice of material changes by updating the "Last Updated" date and, where appropriate, notifying you via email or in-app notification. Your continued use of the Service after the effective date of changes constitutes your acceptance of the revised Terms. 15.8 **No Third-Party Beneficiaries.** These Terms do not create any third-party beneficiary rights. 15.9 **Contact.** For all legal inquiries: [email protected] | Demands Hub AI Solutions LLC, State of Maryland.